Frequently Asked Questions

Langenlois | Südsteiermark | Champagne

Useful information for your
LOISIUM visit

To make your stay at the LOISIUM Hotel as enjoyable as possible, we’ve put together all the key information for you. From our unique wine experiences to culinary delights and relaxing spa offerings, you'll find everything you need to fully enjoy your visit. If you have any further questions, feel free to contact us.

Arrival & Departure

LANGENLOIS & SÜDSTEIERMARK
Check-in is from 3:00 PM. If you arrive earlier, feel free to leave your luggage at the reception and start exploring the region before your room is ready. On your departure day, we kindly ask that you check out by 11:00 AM.

CHAMPAGNE
Check-in is from 4:00 PM. If you arrive earlier, you can leave your luggage at the reception and begin discovering the area before your room is ready. On your departure day, please check out by 11:00 AM.

LANGENLOIS & SÜDSTEIERMARK
Yes, late check-out until 5:00 PM is available for EUR 50.00, subject to availability on the day of departure. We recommend confirming with reception on the day of your departure. Other options for extending your check-out can be discussed in person.

CHAMPAGNE
Yes, late check-out is possible, subject to availability on the day of departure and for an additional fee depending on the room category. We recommend arranging this during booking or directly with reception on-site.

LANGENLOIS
Yes, there are car parks around the hotel and the WeinWelt. Please note that the car park at the WeinWelt is reserved exclusively for day visitors to the WeinWelt. Our hotel guests can park free of charge in the parking bays. However, if you'd like to park closer, secured and under video surveillance, you can use our paid car park.

SÜDSTEIERMARK & CHAMPAGNE
Yes, there are plenty of free parking spaces available for hotel guests.

Yes, we have charging stations for electric vehicles available. They are located in the parking area in front of the hotel, allowing you to conveniently charge your vehicle.

LANGENLOIS
The nearest train station is about 1 km away, located directly in Langenlois, making train travel very convenient. The closest airport is Vienna-Schwechat, approximately 95 km away, with a driving time of around 1 hour and 15 minutes.

SÜDSTEIERMARK
The nearest train station is about 1.7 km away in Ehrenhausen, allowing for easy train access. The closest airport is Graz Airport, approximately 40 km away, with a driving time of around 40 minutes.

CHAMPAGNE
The nearest train station is Avenay Val d’Or Station, about 5 kilometers away, and Épernay Station, about 8 kilometers away. The closest airport is Paris-Charles de Gaulle, approximately 150 kilometers away, and can be reached by car in 1.5 hours or by TGV in 40 minutes.

Cancellation policies vary depending on the service booked. To find out how long you can cancel for free, please check the specific conditions in the final step of the booking process under "Terms & Conditions" or in your booking confirmation.

The hotel does not offer a shuttle service. Instead, you can use local taxi companies, rent a car from a car rental agency, or use public transportation such as buses and trains nearby to reach your destinations. We are happy to assist you with your choices.

General information

Our reception is staffed 24/7 to ensure we are available to assist you at any time.

 

LANGENLOIS & SÜDSTEIERMARK
Guests have various payment options for settling their stay or booking. You can pay your bill on-site in cash, by EC card, or with the following credit cards: Diners Club, Visa, Mastercard, and American Express.

CHAMPAGNE
Various payment methods are available for your stay or booking. You can pay your bill on-site in cash or with all major credit cards including American Express.

Yes, we offer a luggage storage area. This is particularly convenient for guests who arrive before check-in or wish to explore the region after check-out.

Yes, the hotel is fully accessible. It offers accessible rooms and parking to ensure a comfortable stay for all guests. Additionally, the entire property and facilities, including restaurant areas, are wheelchair accessible.

All rooms and suites in the hotel are smoke-free. Guests who wish to smoke can use our designated outdoor areas.

Yes, we warmly welcome dogs! If you plan to bring your furry friend, please inform us at the time of booking. The fee for bringing a dog is EUR 30.00 per night, which includes not only the overnight stay but also a high-quality setup in the room with a blanket, water bowl, and treats.

Please note that dogs are not allowed in the restaurant but are welcome at the bar and on the terrace. Dogs are also not permitted in the spa area but are allowed in the outdoor areas and on the sunbathing lawn.

The local tax is currently EUR 2.50 per person per night and is subject to change. This fee is payable on-site.

Rooms & Suites

Yes, each room features a well-stocked minibar with a variety of beverages and snacks.

Free Wi-Fi is available throughout the hotel, including in all rooms and suites, so you can stay connected, work, or relax wherever you are.

Yes, a hairdryer is provided in each room.

 

Yes, each room is equipped with a television offering a wide range of channels.

 

Yes, we offer laundry service for your clothing. Please note that additional fees apply for this service.

 

Yes, each room has a safe for securing your valuables.

 

LANGENLOIS & CHAMPAGNE
Unfortunately, we do not currently offer room service. However, you are welcome to enjoy meals and drinks in our restaurant and bar. Alternatively, you can pick up your order and bring it to your room.

SÜDSTEIERMARK
Yes, room service is available. Orders are mainly placed by phone at the reception. Guests can choose from a diverse selection of dishes and drinks that will be delivered to the room. Please note that a fee of EUR 6 will be charged for room service.

LANGENLOIS
Our rooms are not designed to accommodate a third or fourth person. Extra beds are available only for children. Please inform us in advance if you need an extra bed for your child so we can check availability.

SÜDSTEIERMARK
Yes, our suites can accommodate a third or fourth person. Please indicate this during the booking process so we can check availability and make the necessary arrangements.

CHAMPAGNE
Our rooms are designed to accommodate two guests. However, we are happy to provide a crib upon request for children up to 3 years old.

LANGENLOIS
No, our rooms do not have air conditioning. Instead, you will find cooling devices in both the Veltliner House and Pinot House to ensure a comfortable stay even during warm temperatures.

SÜDSTEIERMARK & CHAMPAGNE
Yes, our rooms are equipped with air conditioning, ensuring a pleasant stay even in high temperatures.

LANGENLOIS & SÜDSTEIERMARK
Yes, connecting rooms are available. Please contact our team directly and specify your request when booking so we can accommodate your needs accordingly.

CHAMPAGNE
Unfortunately, we do not offer connecting rooms. However, we will do our best to arrange two rooms next to each other if requested.

Culinary

Yes, we offer a variety of dishes tailored to different dietary needs, including gluten-free, lactose-free, vegetarian, and vegan options. Just let us know your specific requirements.

LANGENLOIS
We have a children's menu with dishes specifically designed to cater to the tastes and needs of our younger guests.

SÜDSTEIERMARK & CHAMPAGNE
While we do not have a dedicated children's menu, we offer plenty of great options that kids will enjoy. Our menu provides something for everyone.

LANGENLOIS
For current opening hours, please click here.

SÜDSTEIERMARK
For current opening hours, please click here.

CHAMPAGNE
For current opening hours, please click here.

LANGENLOIS
For current opening hours, please click here.

SÜDSTEIERMARK
For current opening hours, please click here.

CHAMPAGNE
For current opening hours, please click here.

Yes, we recommend making a reservation in advance to ensure you have a table at your preferred time. You can easily make a reservation using our online tool.

LANGENLOIS
To make a reservation, please click here.

SÜDSTEIERMARK
To make a reservation, please click here.

CHAMPAGNE
To make a reservation, please click here.

Yes, we are pleased to offer breakfast to external guests as well. You can make a reservation for breakfast online.

LANGENLOIS
To make a reservation, please click here.

SÜDSTEIERMARK
To make a reservation, please click here.

CHAMPAGNE
To make a reservation, please click here.

Yes, we can accommodate larger groups and events in both the restaurant and the bar. For groups of 9 or more, please make a reservation by phone. For smaller groups, you can use our online booking tool.

LANGENLOIS
To make a reservation for groups of 9 or more, please call us at +43 273477100

SÜDSTEIERMARK
To make a reservation for groups of 9 or more, please call us at +43 345328800

CHAMPAGNE
To make a reservation for groups of 9 or more, please call us at +33 (0)310018206

Yes, we offer special menus and event packages for groups. For detailed information and personalized inquiries, please contact our events team.

LANGENLOIS & SÜDSTEIERMARK

events@loisium.com
+43 2734 77100-107

CHAMPAGNE

event.champagne@loisium.com
+33 6 99 72 49 63

Spa Club

LANGENLOIS & SÜDSTEIERMARK
Generally, the Spa Club is available only after check-in and until check-out. If you book a late check-out, you may use the Spa Club until the specified time. Additionally, it is possible to extend your access to the spa area for an extra charge of €15 per person, subject to availability.

CHAMPAGNE
Generally, the Spa Club is available only after check-in and until check-out. If you book a late check-out, you may use the Spa Club until the specified time. It is also possible to extend your access to the Spa, subject to availability, for an additional fee depending on the day and hotel occupancy.

LANGENLOIS & SÜDSTEIERMARK
Children are generally allowed in the Spa Club. However, we ask that you respect the tranquility of the spa environment. Children of all ages are welcome in the pool area and the outdoor spa lawn. Children aged 6 and older can use the indoor relaxation area. The separate relaxation room, sauna, and nudity areas are only accessible to guests aged 14 and older.

CHAMPAGNE
Children are welcome in our Spa Club, but we kindly ask all guests to respect the tranquility of others. Children and infants are only allowed when accompanied by their parents or legal guardian, and minors must always be supervised. To maintain a relaxing atmosphere for everyone, it is important to keep noise to a minimum. If this rule is not followed, we reserve the right to deny access to children and infants. For swimming, we strongly recommend the use of armbands. Water toys are not permitted in the pool.

LANGENLOIS
Yes, external guests can use the spa facilities. Please check out our Day Spa offers for more information. You can find details about our Day Spa options here.

SÜDSTEIERMARK
Yes, external guests can use the spa facilities. Please check out our Day Spa offers for more information. You can find details about our Day Spa options here.

CHAMPAGNE
External guests can access the spa area only with a reservation for a treatment, which includes a two-hour stay in the spa. You can book your spa treatment here. For more information, please contact our Spa Team.

accueilspa.champagne@loisium.com
+33 310018211

Yes, it is recommended to book massages and treatments in advance. Please use our reservation tool to secure your preferred times.

LANGENLOIS 
Book your desired treatments here.

SÜDSTEIERMARK
Book your desired treatments here.

CHAMPAGNE
Book your desired treatments here.

Yes, you will receive a LOISIUM Spa bag, bathrobe & slippers for the duration of your stay. This provides access to the spa area, sauna landscape, and fitness room.

Yes, our hotel features a modern fitness center equipped with the latest machines, offering an ideal opportunity to stay active during your stay.

LANGENLOIS
For current opening hours, please click here.

SÜDSTEIERMARK
For current opening hours, please click here.

CHAMPAGNE
For current opening hours, please click here.

LANGENLOIS
Yes, you can book a Day Spa visit. Our offers provide access to the spa area, sauna landscape, and fitness room. Book your Day Spa visit here.

SÜDSTEIERMARK
Yes, you can book a Day Spa visit. Our offers provide access to the spa area, sauna landscape, and fitness room. Book your Day Spa visit here.

CHAMPAGNE
Yes, you can book a two-hour spa visit, but this must be combined with a treatment reservation. You can book your spa treatment here. For detailed information, please contact our Spa Team. 

accueilspa.champagne@loisium.com
+33 310018211

LANGENLOIS & SÜDSTEIERMARK
The water temperature in the outdoor pool varies by season. In winter, it can reach up to 32°C, while in summer, it typically does not drop below 25°C.

CHAMPAGNE
The pool is heated year-round to 27°C.

Meetings & Events

To reserve a meeting or seminar room, simply send a request to our Events Team. You can get an overview of the available rooms on our website.

LANGENLOIS
Further information about our locations can be found here.

SÜDSTEIERMARK
Further information about our locations can be found here.

CHAMPAGNE
Further information about our locations can be found here.

No, there is no fixed minimum booking duration. The booking length depends on availability, allowing us to accommodate your specific needs.

The equipment varies depending on the room category. For detailed information on the features and options of each room, please visit our Meetings & Events page on our website.

LANGENLOIS
Further information about our locations can be found here.

SÜDSTEIERMARK
Further information about our locations can be found here.

CHAMPAGNE
Further information about our locations can be found here.

We offer various catering options. You can enjoy lunch and dinner at our restaurant. Depending on your package, you may also have access to our espresso bar, tea, local juices, snacks, and fruit during breaks.

LANGENLOIS & SÜDSTEIERMARK
Yes, we offer outdoor meetings and team-building activities such as scavenger hunts, vineyard safaris, wine hikes, bike tours, and cooking workshops. You can also explore the world of wine with our Wine Edutainment offerings.

CHAMPAGNE
Yes, we offer outdoor meetings and team-building activities such as bike tours, champagne discovery workshops, and the entertaining Oenolympics, where teams compete in wine tastings, quizzes, and skill-based games.

Yes, we provide on-site technical support from our event managers and specialists who are familiar with all the equipment.

Room sizes and maximum occupancy vary. For a detailed overview, please visit our Meetings & Events page.

LANGENLOIS
Further information about our locations can be found here.

SÜDSTEIERMARK
Further information about our locations can be found here.

CHAMPAGNE
Further information about our locations can be found here.

Yes, parking is available for participants, including spaces for buses and electric vehicles.

Discover & Experience

LANGENLOIS
Yes, our LOISIUM BikeWelt offers bike rentals directly at the hotel. You can choose from trekking bikes, e-mountain bikes, or racing bikes—there's something for every riding style.

Find the opening hours of the BikeWelt here.

SÜDSTEIERMARK
Yes, we offer bike rentals at the hotel. You can rent the latest Trek E-Bikes from our LOISIUM BikeWelt boxes.

CHAMPAGNE
We do not offer an in-house bike rental service, but we are happy to recommend our preferred local partner for bike rentals. Please contact the reception, and we will assist you with the arrangements and booking.

LANGENLOIS
Yes, there are numerous bike trails around Langenlois, ranging from idyllic wine country routes to more challenging tracks. For additional information on tours, stops, or hidden gems, our BikeMichi is happy to assist. You can also find our route recommendations on Komoot.

SÜDSTEIERMARK
Yes, there are many bike trails in the area. You can download our LOISIUM routes from the Komoot online route planner. Each tour starts and ends right at the hotel. We've tested all the routes—no distance is too far for you. Definitely worth trying out!

CHAMPAGNE
Yes, there are many cycling paths in the area. A highlight is the "Véloroute 52," which connects Paris to Strasbourg and passes through the vineyards along the Marne River. This route offers a unique view of the vineyards and the Marne Valley, a UNESCO World Heritage site. The reception will be happy to provide you with more information on the routes

LANGENLOIS
Yes, there are plenty of picturesque hiking trails in and around Langenlois. Whether you're looking for a scenic wine walk or more challenging trails, we can offer you detailed tips and recommendations for the best routes to enjoy the natural surroundings.

SÜDSTEIERMARK
Yes, there are many beautiful hiking trails in the area, running along the South Styrian Wine Route, through vineyards and forests, and up to the southernmost alpine pasture in Austria. The Vinotour for Nordic walking and various hiking routes through the Murauen and alpine meadows are highly recommended. Further tips are available at the hotel.

CHAMPAGNE
Yes, there are several charming hiking trails in the area. For example, the ‘Sentier du Vigneron’ takes you through delightful wine landscapes and gentle hills. This allows you to experience the impressive nature and learn more about regional wine production. For further recommendations and detailed route information, please feel free to contact us at the reception.

LANGENLOIS
Yes, there are some wonderful wine routes around Langenlois, such as the Langenlois Wine Trail. We are happy to provide more information and tips on these and other tours.

SÜDSTEIERMARK
Yes, the South Styrian Wine Route is famous for its scenic beauty, offering numerous wine routes and tours through the rolling hills, known for their wide variety of wine and Mediterranean charm. For detailed information and tips on the best routes, feel free to ask at the hotel.

CHAMPAGNE
Yes, there are several special wine routes in the area that you can explore. One highlight is the ‘Route touristique du Champagne,’ which takes you through picturesque vineyards and gentle hills. This route not only offers stunning views but also gives you the chance to learn more about local wine production. For more information about specific wine routes and tours, please feel free to contact us at the reception.

LANGENLOIS
Yes, we offer a variety of wine tastings in our LOISIUM WeinWelt. For more details and information, please visit us directly—we look forward to your visit!

SÜDSTEIERMARK
Yes, we offer wine tastings at our LOISIUM Vinothek. Experience Styrian wines and let our sommeliers share the stories behind the wines. You can also book regional delicacies prepared by our kitchen rockstars to accompany your tasting.

CHAMPAGNE
Yes, the hotel offers wine tastings upon request. Please contact our reception or book in advance to arrange your participation. We'll be happy to organize an unforgettable wine experience for you.

LANGENLOIS & SÜDSTEIERMARK
Upon request, we are happy to provide a personalized transportation offer for winery visits or wine tours. Please contact us in advance so we can accommodate your preferences and organize the best options for you.

CHAMPAGNE
Unfortunately, we do not offer transportation to wineries or wine tours. However, we would be happy to provide you with contact information for local companies that offer these types of tours.

LANGENLOIS
Yes, you can purchase local and regional wines at our LOISIUM WineWelt. We offer the best wines and sparkling wines from Lower Austria at cellar door prices. You’ll also find regional products such as delicious jams and special keepsakes. Wine and sparkling wine tastings are also available.

SÜDSTEIERMARK
Yes, you can purchase local wines and sparkling wines directly from the LOISIUM Vinothek. Located within the hotel, it offers a wide selection of regional wines at cellar door prices, as well as homemade products from South Styria.

CHAMPAGNE
Yes, our wine menu includes wines for takeaway at special cellar door prices. Please inquire at the reception for available options and prices, and we will gladly assist you.

LANGENLOIS
Yes, you can learn more about viticulture and wine production by visiting the LOISIUM WineWelt. The barrier-free tour through the historical cellars allows you—whether individually or in groups—to discover the winemakers' stories, wine production, and the development of vineyards from past to present.

SÜDSTEIERMARK
Yes, you can learn a lot about viticulture and wine production here. Our wine experts are on hand to guide you through the world of Styrian wines. For an exclusive experience, you can book a private sommelier who will provide in-depth insights during a two-hour session.

CHAMPAGNE
Yes, we regularly organize champagne tastings with our sommelier. This gives you the opportunity to learn more about wine production and discover the subtle nuances of our finest selection. For dates and further information, please ask at our reception.

Vouchers

Yes, gift vouchers can easily be purchased online through our website. Alternatively, you can also buy vouchers directly at the reception.

LANGENLOIS & SÜDSTEIERMARK
The validity period of your voucher is indicated on the voucher itself or can be confirmed at the reception when issued. Typically, service vouchers are valid for 12 months from the date of issue. Our value vouchers are valid for 30 years.

CHAMPAGNE
The validity period of your voucher is indicated on the voucher itself or can be confirmed at the reception when issued. Typically, service vouchers are valid for 12 months from the date of issue. Our value vouchers are valid for 1 year.

Value vouchers can be conveniently redeemed online. For service vouchers, we kindly ask you to contact us directly.

Yes, when purchasing a voucher online, you can add a personalized dedication.

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